Senior Process Excellence Lead — Hybrid & Impact

Gratitude Philippines; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Meaningful product work

Job summary

Gratitude Philippines is seeking a Lead for Process Excellence in a hybrid BPO/CPO setup. You will drive end-to-end process improvements, collaborate with product, design, and business teams, and own critical deliverables to enhance quality and performance.

The role emphasizes ownership, clear communication, and mentorship of teammates. You will guide technical decisions, ensure robust documentation, and contribute to cross-functional initiatives that deliver meaningful business outcomes.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.
• Experience leading projects, mentoring teammates, or owning complex deliverables.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.
• Guide technical decisions, review work, mentor junior team members, and improve team standards.

Skills

Problem solving

Independent work

Communication skills

Project leadership

Mentoring teammates

Education

Bachelor's degree in a relevant field

Tools

Tools & platforms familiarity

Job description

Gratitude Philippines is seeking a Lead for Process Excellence in a hybrid BPO/CPO setup. You will drive end-to-end process improvements, collaborate with product, design, and business teams, and own critical deliverables to enhance quality and performance.

The role emphasizes ownership, clear communication, and mentorship of teammates. You will guide technical decisions, ensure robust documentation, and contribute to cross-functional initiatives that deliver meaningful business outcomes.