Lead Process Excellence

HCM Nexus; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

HCM Nexus is seeking an experienced Lead Process Excellence to spearhead process improvements, optimize workflows, and drive efficiency across the organization.

The ideal candidate has a Lean Six Sigma background, strong data analysis skills, and a track record of delivering sustainable performance enhancements. This hybrid Manila role offers opportunities to standardize processes and mentor teams.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or related field.
• Lean Six Sigma Green Belt Certification is required.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement.
• Experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical and problem-solving skills with the ability to interpret data and recommend actionable improvements.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience developing SOPs, process maps, and training materials.
• Excellent communication and presentation skills with the ability to engage stakeholders across departments.
• Ability to collaborate with Operations, Reporting/MIS, and cross-functional teams.

Responsibilities

• Lead and execute continuous improvement initiatives to enhance efficiency, productivity, and service quality.
• Identify process gaps, inefficiencies, and improvement opportunities through data analysis and assessments.
• Apply Lean Six Sigma methodologies, including DMAIC, RCA, and process mapping, to develop solutions.
• Conduct process reviews, workflow assessments, and root cause analysis to address challenges.
• Collaborate with Operations, Reporting/MIS, and other departments to ensure successful implementation of projects.
• Develop and maintain process documentation, SOPs, and performance improvement reports.
• Monitor KPIs and evaluate effectiveness of improvements.
• Facilitate process improvement discussions, workshops, and cross-functional meetings.
• Provide recommendations to management based on data, trends, and business needs.
• Support organizational transformation through standardization and continuous improvement.

Skills

Analytical thinking

Problem solving

Communication skills

Organizational skills

Education

Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field

Tools

Power BI

Tableau

Excel

Process mapping tools

Job description

Job description:

Job Summary

We are looking for an experienced and results-driven Lead Process Excellence professional to spearhead process improvement initiatives, optimize operational workflows, and drive efficiency across the organization.

The ideal candidate has a strong background in Lean Six Sigma methodologies, business process improvement, and operational excellence. This role involves identifying improvement opportunities, analyzing performance data, and collaborating with cross-functional teams to implement sustainable solutions that enhance productivity, quality, and overall business performance.

Key Responsibilities

• Lead and execute continuous improvement initiatives to enhance operational efficiency, productivity, and service quality.
• Identify process gaps, operational inefficiencies, and improvement opportunities through data analysis and process assessments.
• Apply Lean Six Sigma methodologies, including DMAIC, RCA, and process mapping, to develop and implement effective solutions.
• Conduct process reviews, workflow assessments, and root cause analysis to address operational challenges.
• Collaborate with Operations, Reporting/MIS, and other departments to ensure successful implementation of improvement projects.
• Develop and maintain process documentation, standard operating procedures (SOPs), and performance improvement reports.
• Monitor key performance indicators (KPIs) and evaluate the effectiveness of implemented process improvements.
• Facilitate process improvement discussions, workshops, and cross-functional meetings.
• Provide recommendations to management based on operational data, performance trends, and business requirements.
• Support organizational transformation initiatives by promoting process standardization and continuous improvement practices.

Qualifications

Required:

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt Certification is required.
• At least 3 to 5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical and problem-solving skills with the ability to interpret data and recommend actionable improvements.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience developing SOPs, process maps, and training materials.
• Excellent communication and presentation skills, with the ability to engage stakeholders across different departments.
• Proven ability to collaborate with Operations, Reporting/MIS, and cross-functional teams.
• Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Willingness to work on shifting schedules, including weekends, night shifts, and holidays, depending on business requirements.

Preferred Qualifications:

• Knowledge of Lean, Kaizen, and other continuous improvement methodologies beyond Green Belt certification.
• Experience working closely with Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization and reporting tools such as Power BI, Tableau, or similar platforms.
• Experience facilitating workshops, stakeholder discussions, and process improvement reviews.
• Demonstrated success in implementing process improvements through standardized documentation.
• Background in business writing, process documentation, and employee training.
• Ability to work independently while effectively leading and collaborating with teams.

Work Location: Hybrid remote in Manila