Director of Process Excellence & Six Sigma (BPO)

Gratitude Philippines; Manila; Hybrid; PHP 3,500,000 - 6,000,000; Full time

Job summary

Gratitude Philippines is seeking a strategic leader to drive process excellence for a major operation in Manila. This full-time role offers a hybrid setup in the Manila/Taguig area with flexible schedules including nights or weekends as required.

The candidate should hold a CSSBB, have 12–15 years in leadership and business analysis within BPO, and 8–10 years in data analytics, with strong Excel, PowerPoint, and communication skills. Start ASAP.

Qualifications

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis (or related fields).
• Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of operational and technical expertise in business reporting and management principles within the call center, BPO, or customer service industry.
• 8–10 years of hands-on data analytics experience.
• Deep to Expert proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Exceptional written/verbal communication, process documentation, training delivery, and presentation skills.
• Amenable to working on a graveyard or flexible shifting schedule.

Skills

Leadership

Data analytics

Business analysis

Reporting

Excel

PowerPoint

Communication

Training

Presentation

Education

Bachelor's in Computer Applications

Post Graduate Certificate in Data Science & Business Analysis

Job description

Gratitude Philippines is seeking a strategic leader to drive process excellence for a major operation in Manila. This full-time role offers a hybrid setup in the Manila/Taguig area with flexible schedules including nights or weekends as required.

The candidate should hold a CSSBB, have 12–15 years in leadership and business analysis within BPO, and 8–10 years in data analytics, with strong Excel, PowerPoint, and communication skills. Start ASAP.