(ACTIVE) Lead Process Excellence - BPO/CPO | Hybrid in Manila

Gratitude Philippines; Manila; Hybride; PHP 580 000 - 815 000; Plein temps

Résumé du poste

Gratitude Philippines in Manila is hiring a Lead Process Excellence professional to drive continuous improvement initiatives. The role focuses on Lean Six Sigma DMAIC projects, process mapping, and operational analytics to optimize performance.

The successful candidate will have 3–5 years of BPO/CPO experience, strong data interpretation skills, and the ability to present findings to cross-functional teams in a hybrid Manila setup.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross-functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Connaissances

Lean Six Sigma Green Belt

DMAIC

Process mapping

Workflow analysis

Analytical skills

Excel

PowerPoint

SOP creation

Training material development

Cross-functional collaboration

Formation

Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field

Outils

Power BI

Tableau

Process documentation tools

Description du poste

WE ARE HIRING!

LEAD PROCESS EXCELLENCE

Work Setup: Hybrid in Manila

Work Schedule: Flexible to work on a shifting schedule if business needs (weekends, night shift, holidays)

Salary Budget: PHP 52,000 to 73,000 package

Start Date: ASAP

QUALIFICATIONS

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands-on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross-functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

DESIRED

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Strong facilitation skills for workshops, huddles, and process reviews.
• Ability to influence stakeholders and drive adoption of new processes.
• Demonstrated success in sustaining improvements through control plans and standardized documentation.
• Experience in business writing, process documentation, and delivering training.
• Strong problem-solving skills with the ability to work independently and within a team.

CERTIFICATES / CREDENTIALS

• Lean Six Sigma Green Belt Certification