Senior Multichannel Support Specialist

iQor, Inc.; Mabalacat; On-site; PHP 201,000 - 357,000; Full time

Job summary

iQor is seeking a customer-focused professional for our call center team. You’ll handle inbound customer service and sales activities, resolving issues with care and accuracy.

Ideal candidates have 4+ years of call center experience, strong communication, data entry skills, and the ability to work in a fast-paced environment while multi-tasking. You will also handle chats and emails, including technical support inquiries, contributing to a collaborative, customer-first culture.

Qualifications

• 4+ years of call center experience required.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear, distinct oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgement skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Handle inbound customer service calls.
• Process inbound sales calls.
• Take inbound or place outbound collections calls.
• Answer technical support inquiries via calls, chat or email.
• Demonstrate excellent customer service with ownership to resolve issues.
• Performs other duties as assigned.

Skills

Call center experience

Rapport building

Data entry

Communication

Detail oriented

Interpersonal skills

Professional demeanor

Multitasking

Education

High school diploma / GED

Job description

iQor is seeking a customer-focused professional for our call center team. You’ll handle inbound customer service and sales activities, resolving issues with care and accuracy.

Ideal candidates have 4+ years of call center experience, strong communication, data entry skills, and the ability to work in a fast-paced environment while multi-tasking. You will also handle chats and emails, including technical support inquiries, contributing to a collaborative, customer-first culture.