Customer Experience Specialist - Call Center

iQor; Davao City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

iQor is seeking a polite and professional Customer Service Call Center Agent to represent clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to deliver accurate, efficient responses while maintaining a positive experience for every caller.

Key requirements include prior customer service experience in transactional environments, ability to work independently or in a team, and reliable attendance.

Qualifikationen

• High school diploma or equivalent required.
• Experience in call center or retail helpful.
• Ability to work independently and in a team.
• Predictable and reliable attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.

Kenntnisse

Customer service

Empathy

Team work

Attendance reliability

Flexible scheduling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor is seeking a polite and professional Customer Service Call Center Agent to represent clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive to deliver accurate, efficient responses while maintaining a positive experience for every caller.

Key requirements include prior customer service experience in transactional environments, ability to work independently or in a team, and reliable attendance.