Elite Customer Service Call Center Agent - Flexible Shifts

iQor, Inc.; Mabalacat; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients with remarkable service via phone.

You will handle a high volume of calls, listen to customers, and provide accurate, efficient responses to inquiries, ensuring a positive caller experience. Responsibilities include greeting customers, outbound outreach, building relationships, and achieving call center metrics while delivering excellent service.

Qualifikationen

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls with energy and enthusiasm.
• Handle high volume of calls and provide accurate information.
• Build relationships with customers and colleagues based on trust.
• Meet department productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Educate customers about products and services.

Kenntnisse

Customer service experience

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients with remarkable service via phone.

You will handle a high volume of calls, listen to customers, and provide accurate, efficient responses to inquiries, ensuring a positive caller experience. Responsibilities include greeting customers, outbound outreach, building relationships, and achieving call center metrics while delivering excellent service.