Customer Care Specialist (Call Center)

iQor, Inc.; Santa Rosa; On-site; PHP 193,000 - 276,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high-volume of inbound or outbound calls and should strive to create a positive experience for each caller.

You will listen to customers, address inquiries, and provide accurate and efficient responses while maintaining energy and enthusiasm. This role emphasizes empathy, accountability, and teamwork, with a strong attendance track

Qualifications

• Experience in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Teamwork

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service via phone. You will handle a high-volume of inbound or outbound calls and should strive to create a positive experience for each caller.

You will listen to customers, address inquiries, and provide accurate and efficient responses while maintaining energy and enthusiasm. This role emphasizes empathy, accountability, and teamwork, with a strong attendance track