Customer Care Specialist: Growth Path & Training

iQor, Inc.; Mabalacat; On-site; PHP 246,000 - 469,000; Full time

Job summary

iQor, Inc. is seeking a capable Call Center professional in the Philippines to join our team. The role focuses on handling inbound customer service and sales calls, processing inquiries, and supporting collections efforts while delivering excellent customer service.

Ideal candidates will have 4+ years in a call center, strong data entry and communication skills, and the ability to work in a fast-paced environment with attention to detail. High school diploma or equivalent required.

Qualifications

• 4+ years of call center experience.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear, distinct oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgment skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Handle inbound customer service calls.
• Process inbound sales calls.
• Take inbound or outbound collections calls.
• Answer technical support inquiries via calls, chat or email.
• Demonstrate excellent customer service and resolve issues.
• Perform other duties as assigned.

Skills

Call Center Experience

Rapport Building

Data Entry

Communication Skills

Detail Oriented

Fast-paced Environment

Education

High School Diploma or equivalent

Job description

iQor, Inc. is seeking a capable Call Center professional in the Philippines to join our team. The role focuses on handling inbound customer service and sales calls, processing inquiries, and supporting collections efforts while delivering excellent customer service.

Ideal candidates will have 4+ years in a call center, strong data entry and communication skills, and the ability to work in a fast-paced environment with attention to detail. High school diploma or equivalent required.