Customer Service Call Center Pro – Growth & Training

iQor, Inc.; Mabalacat; Vor Ort; PHP 165.000 - 220.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent clients and deliver remarkable service to customers via phone.

You will handle high volumes of inbound or outbound calls and strive for a positive experience, addressing inquiries with accurate, efficient responses. Responsibilities include greeting customers, making outbound calls, building trust with clients and colleagues, and meeting productivity and quality standards while educating customers about

Qualifikationen

• Experience in customer service in a transactional environment.
• Strong communication and listening skills.
• Ability to work independently and in a team.
• Punctual and reliable with consistent attendance.
• Flexible to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with a positive, helpful attitude.
• Build lasting relationships with customers and teammates.
• Meet call center metrics with high-quality service and accuracy.
• Aim for first-call resolution and ownership of customer issues.
• Educate customers about clients' products and services.

Kenntnisse

Customer service

Communication

Teamwork

Attendance

Ausbildung

High school diploma

GED

Trade certificate

Jobbeschreibung

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent clients and deliver remarkable service to customers via phone.

You will handle high volumes of inbound or outbound calls and strive for a positive experience, addressing inquiries with accurate, efficient responses. Responsibilities include greeting customers, making outbound calls, building trust with clients and colleagues, and meeting productivity and quality standards while educating customers about