Customer Service Champion — Call Center & Product Support

iQor, Inc.; Mabalacat; Vor Ort; PHP 268.000 - 357.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

The role involves handling high volumes of inbound/outbound calls, resolving inquiries, and maintaining customer satisfaction with accuracy and empathy. High school diploma required; weekend/night shifts may be necessary. Join a team that values training and growth.

Qualifikationen

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about our clients products and services.

Kenntnisse

Customer service experience

Team work

Accuracy

Attendance

Shift flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

The role involves handling high volumes of inbound/outbound calls, resolving inquiries, and maintaining customer satisfaction with accuracy and empathy. High school diploma required; weekend/night shifts may be necessary. Join a team that values training and growth.