Customer Experience Champion | Call Center Agent

iQor, Inc.; Davao City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive for a positive caller experience.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and reliable attendance. You may be assigned night and weekend shifts to meet customer needs and service metrics.

Qualifikationen

• Experience in customer service in a transaction-based environment is preferred.
• Ability to work independently and as part of a team.
• Maintain accuracy and productivity standards.
• Regular and predictable attendance is essential.

Aufgaben

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate enthusiastically.
• Build lasting relationships with clients and colleagues.
• Meet call center metrics with high-quality service.
• Strive for first-call resolution and ownership of issues.
• Deliver excellent service with timely resolution.
• Educate customers about products and services.

Kenntnisse

Customer service

Team player

Attention to detail

Attendance reliability

Shift flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor, Inc. is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of calls and strive for a positive caller experience.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and reliable attendance. You may be assigned night and weekend shifts to meet customer needs and service metrics.