Customer Service Call Center Agent - Growth, Training & Pay

iQor, Inc.; Dasmariñas; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to their customers via phone. You will handle a high volume inbound or outbound calls and strive for a positive caller experience.

Join a collaborative team, meet productivity and quality standards, and help educate customers about products and services. A high school diploma is required; weekend shifts may be available; comprehensive training is provided.

Qualifikationen

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Kenntnisse

Customer service

Call center experience

Teamwork

Attention to detail

Attendance reliability

Ausbildung

High school diploma / GED

Jobbeschreibung

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to their customers via phone. You will handle a high volume inbound or outbound calls and strive for a positive caller experience.

Join a collaborative team, meet productivity and quality standards, and help educate customers about products and services. A high school diploma is required; weekend shifts may be available; comprehensive training is provided.