Senior Call Center Customer Care Agent

iQor (branded as iQor CXBPO™); Dasmariñas; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller.

Candidates should have a high school diploma, be able to work independently or in a team, maintain accuracy, and have reliable attendance. Shifts include nights and weekends.

Qualifikationen

• High school diploma or equivalent (G.E.D., trade/vocational cert accepted).
• Experience in customer service, preferably in call centers or retail.
• Ability to work independently and in a team environment.
• Reliable attendance is essential to the role.

Aufgaben

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and communicate with energy to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet productivity and quality standards and strive for first call resolution.
• Educate customers about our clients' products and services.

Kenntnisse

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Flexible scheduling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive to create a positive experience for each caller.

Candidates should have a high school diploma, be able to work independently or in a team, maintain accuracy, and have reliable attendance. Shifts include nights and weekends.