Senior Logistics CX & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maersk in Manila, Philippines, is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution, meet customer requirements, and drive continuous improvement.

You will act as a key customer contact, coordinate with internal and external teams, onboard and train staff, maintain SOPs and SLAs, and contribute to cost-saving projects. Minimum 2–5+ years in logistics; on-site afternoon shift.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 2–5+ years in logistics, customer operations or finance operations.
• Proven end-to-end Lead Logistics operations experience.
• Strong communication skills in English, written and spoken.
• Customer-centric mindset with analytical problem-solving.
• Willingness to work onsite and afternoon shift.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Understand customer requirements to enable tailored service delivery.
• Lead priority topics, onboard/train new team members, and support cross-functional initiatives.
• Maintain SOPs and SLAs; update as needed.
• Meet SLAs and customer KPIs.
• Coordinate end-to-end shipment execution with stakeholders.
• Act as key customer contact and advocate.
• Share customer insights with internal teams to drive alignment.

Skills

Lead Logistics

Customer servicing

English comms

Problem solving

Stakeholder mgmt

Ownership

Matrix environment

Education

Bachelor's degree in Logistics

Job description

Maersk in Manila, Philippines, is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution, meet customer requirements, and drive continuous improvement.

You will act as a key customer contact, coordinate with internal and external teams, onboard and train staff, maintain SOPs and SLAs, and contribute to cost-saving projects. Minimum 2–5+ years in logistics; on-site afternoon shift.