Global Logistics Documentation & CX Leader

Maersk; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk Philippines is hiring a Lead Logistics CX & Operations Specialist to manage daily documentation tasks, ensure quality service, and support peers with technical or process-related challenges during execution. You will interact with colleagues internationally to drive optimal customer experiences.

At Maersk, you will work in a multinational environment, shaping global trade processes and learning on the job while contributing to diverse and inclusive workplace initiatives.

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• Administrative support and process execution

Job description

Maersk Philippines is hiring a Lead Logistics CX & Operations Specialist to manage daily documentation tasks, ensure quality service, and support peers with technical or process-related challenges during execution. You will interact with colleagues internationally to drive optimal customer experiences.

At Maersk, you will work in a multinational environment, shaping global trade processes and learning on the job while contributing to diverse and inclusive workplace initiatives.