Senior Logistics CX & Operations Leader

Maersk; Pasig; On-site; PHP 480,000 - 640,000; Full time

Job summary

Maersk, a global logistics leader, is hiring for a Customer Service Support role based in Pasig, Philippines. You will act as a customer advocate, manage end-to-end shipments, and ensure SLAs/KPIs are met by coordinating with internal and external stakeholders.

Strong English, 2+ years in logistics customer service, and MS Office proficiency are required. Open to mid-shift schedules and on-site work at Pasig site.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain fields or related course.
• Excellent English communication skills required.
• Minimum 2 years in Customer Service Support within logistics/shipping.
• Experience in account management and building customer relationships.
• Proficient in MS Office; able to work mid-shift and site-based in Pasig.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and IOPs to ensure end-to-end shipment execution.
• Act as a customer advocate and main point of contact.
• Develop understanding of customers’ businesses, priorities, and pain points.
• Share customer insights with internal teams to drive collaboration and improvements.
• Support cross-functional alignment and SCP adoption where applicable.

Skills

Excellent English communications

MS Office proficiency

Customer service mindset

Stakeholder management

Account management

Education

Bachelor’s Degree in Logistics/Supply Chain

Tools

MS Office (Excel/Word/Outlook/PowerPoint)

Job description

Maersk, a global logistics leader, is hiring for a Customer Service Support role based in Pasig, Philippines. You will act as a customer advocate, manage end-to-end shipments, and ensure SLAs/KPIs are met by coordinating with internal and external stakeholders.

Strong English, 2+ years in logistics customer service, and MS Office proficiency are required. Open to mid-shift schedules and on-site work at Pasig site.