Logistics CX & Operations Lead

APM Terminals Gothenburg; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Pasig City seeks a logistics/customer service professional to manage end-to-end shipments and maintain strong customer relationships. You will coordinate with internal and external teams, ensuring service levels and KPIs are met while gaining deep insights into customer needs.

The role emphasizes strong communication, stakeholder management, and a customer-centric approach within a global, matrix organization, interacting with colleagues across borders.

Qualifications

• Bachelor's degree preferred in logistics or supply chain.
• Excellent English communication skills.
• Minimum 2 years in customer service within logistics/shipping.

Responsibilities

• Meet relevant SLAs and KPIs consistently.
• Adhere to standard processes and IOPs to ensure compliance.
• Coordinate end-to-end shipments with internal and external stakeholders.
• Act as a customer advocate and main point of contact.
• Develop understanding of customers' businesses and pain points.
• Use customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams to improve collaboration.

Skills

Strong communication

Influencing & stakeholder mgmt

Customer centricity

Result oriented

International experience

MS Office proficiency

Education

Bachelor's degree in Logistics/Supply Chain or related

Tools

Excel

Word

Outlook

PowerPoint

Job description

Maersk in Pasig City seeks a logistics/customer service professional to manage end-to-end shipments and maintain strong customer relationships. You will coordinate with internal and external teams, ensuring service levels and KPIs are met while gaining deep insights into customer needs.

The role emphasizes strong communication, stakeholder management, and a customer-centric approach within a global, matrix organization, interacting with colleagues across borders.