Senior Lead, Customer Experience & End-to-End Logistics

A.P. Moller - Maersk; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Maersk in Pasig City, Philippines, seeks a Customer Service Support specialist to maintain end-to-end shipments and ensure SLA adherence. You will coordinate with internal and external stakeholders, act as a customer advocate, and develop deep understanding of customers’ businesses to identify improvement opportunities.

The role requires at least 2 years in logistics/customer service, excellent English communication, and proficiency in MS Office.

Qualifications

• Bachelor's degree in Logistics/Supply Chain or related field.
• Minimum 2 years of experience in Customer Service in shipping, logistics, or freight.
• Excellent English communication skills and ability to work with international teams.
• Proficient with MS Office applications.

Responsibilities

• Meet relevant SLAs and customer KPIs consistently.
• Adhere to standard processes and IOPs to ensure operational compliance and end-to-end shipments.
• Act as a customer advocate and point of contact across internal and external stakeholders.
• Develop understanding of customers' businesses and identify improvement opportunities.
• Share customer insights with internal teams to enhance collaboration.

Skills

Customer service

Stakeholder management

English communication

Education

Bachelor's degree in Logistics or related field

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Maersk in Pasig City, Philippines, seeks a Customer Service Support specialist to maintain end-to-end shipments and ensure SLA adherence. You will coordinate with internal and external stakeholders, act as a customer advocate, and develop deep understanding of customers’ businesses to identify improvement opportunities.

The role requires at least 2 years in logistics/customer service, excellent English communication, and proficiency in MS Office.