Senior Lead, Logistics CX & Operations

Maersk; Hinoba-an; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution and high service levels. You will act as a key customer contact, drive continuous improvement, and support digital transformation across cross-functional teams.

This role requires onsite work and an afternoon shift, with responsibility for SOP/SLA adherence, KPI achievement, and stakeholder collaboration.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or related field.
• 2–5+ years of experience in logistics or customer operations.
• Experience in end-to-end Lead Logistics operations and customer servicing.
• Strong English communication, both written and spoken.
• Customer-centric mindset with analytical and problem-solving skills.

Responsibilities

• Ensure smooth and reliable shipment execution and meet customer requirements.
• Build understanding of customer needs to enable tailored service delivery.
• Lead priority topics, onboard/train new team members, and support cross-functional initiatives.
• Document and maintain SOPs and SLAs; ensure compliance with processes.
• Meet SLAs and customer KPIs; coordinate end-to-end shipments with stakeholders.

Skills

Lead logistics operations

Customer servicing

KPI & SLA management

English communication

Problem solving

Matrix collaboration

Education

Bachelor's degree in Logistics, Supply Chain, Business or related field

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution and high service levels. You will act as a key customer contact, drive continuous improvement, and support digital transformation across cross-functional teams.

This role requires onsite work and an afternoon shift, with responsibility for SOP/SLA adherence, KPI achievement, and stakeholder collaboration.