Onsite Morning-Shift Logistics CX & Operations Lead

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist (Oceania Operations and Financial Operations) to drive service delivery and customer satisfaction in a fast‑paced environment. The role focuses on understanding customer needs, coordinating cargo delivery, and ensuring accurate invoicing and revenue control.

Based in Pasig, Philippines, the position requires onsite work with a morning shift, collaboration with internal and external teams, and a proactive approach

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5+ years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end‑to‑end shipment processes and service level management.
• Proven experience in managing customer interactions and building stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience in financial operations, including invoicing, cost management or revenue assurance.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a strong understanding of customer needs to enable tailored service delivery.
• Ensure the timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer‑specific performance targets.
• Adhere to standard processes and customer‑specific operating procedures to ensure compliance.
• Ensure smooth end‑to‑end shipment execution through coordination with internal and external stakeholders.
• Act as a key point of contact and advocate for customers.
• Build a strong understanding of customers’ businesses, priorities and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.
• Support financial operations processes, including cost control, billing accuracy, and revenue assurance related to shipment execution.

Skills

Stakeholder management

Service delivery

Communication skills

Problem solving

Education

Bachelor's degree in Logistics, Supply Chain or related field

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist (Oceania Operations and Financial Operations) to drive service delivery and customer satisfaction in a fast‑paced environment. The role focuses on understanding customer needs, coordinating cargo delivery, and ensuring accurate invoicing and revenue control.

Based in Pasig, Philippines, the position requires onsite work with a morning shift, collaboration with internal and external teams, and a proactive approach