Senior Logistics CX & Ops Leader - Spanish Speaker

Maersk Line Limited; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maersk Line Limited in Pasig, Philippines is seeking a Lead Logistics Customer Experience & Operations Senior Specialist fluent in Spanish and English. The role drives end-to-end shipments, customer advocacy, and continuous improvement within a Global 500 logistics environment.

The ideal candidate has 2+ years in customer service within shipping/logistics, strong MS Office skills, and is comfortable with mid-shift and site-based work in Pasig City.

Qualifications

• Bachelor’s degree in Logistics/Supply Chain preferred or any course.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years in Customer Service Support in related areas (shipping, logistics, SCM, or BPO).
• Commercial knowledge.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Amenable to mid-shift schedule and Work From Office/site-based setup.
• Open to working in Pasig City.

Responsibilities

• Meet relevant SLAs and KPIs.
• Follow standard processes and IOPs for end-to-end ship execution with internal/external stakeholders.
• Act as customer advocate and key contact.
• Develop understanding of customer's business, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams for alignment.

Skills

Strong communication

Stakeholder management

Customer focus

Cross-functional collaboration

MS Office proficiency

Education

Bachelor’s degree in logistics or related field

College undergraduate acceptable

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Maersk Line Limited in Pasig, Philippines is seeking a Lead Logistics Customer Experience & Operations Senior Specialist fluent in Spanish and English. The role drives end-to-end shipments, customer advocacy, and continuous improvement within a Global 500 logistics environment.

The ideal candidate has 2+ years in customer service within shipping/logistics, strong MS Office skills, and is comfortable with mid-shift and site-based work in Pasig City.