Senior Logistics: Customer Experience & Operations Leader

A.P. Moller - Maersk; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk is seeking a Logistics Coordinator in Metro Manila to ensure smooth and reliable shipment execution by following standard processes and customer-specific requirements. You will act as the main point of contact for customers and collaborate with internal teams to meet service levels and drive operational excellence.

With 3–5 years in logistics or shipment roles, you will translate customer needs into actionable plans, manage exceptions with urgency, and contribute to ongoing digital

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5 years of experience in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and service level management.
• Experience in managing customer interactions and building strong stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience driving continuous improvement and supporting transformation initiatives.
• Good business and operational acumen with focus on performance targets.
• Strong problem-solving and collaboration skills.
• Effective English communication skills with internal and external stakeholders.
• Ability to work in a fast-paced environment and ensure service reliability.
• Willing to work on an RTO setup and day shift schedule.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer-specific performance targets.
• Adhere to standard processes and customer-specific operating procedures to ensure compliance.
• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Build a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Skills

English communication

Stakeholder management

Problem solving

Team collaboration

Education

Bachelor’s degree

Job description

Maersk is seeking a Logistics Coordinator in Metro Manila to ensure smooth and reliable shipment execution by following standard processes and customer-specific requirements. You will act as the main point of contact for customers and collaborate with internal teams to meet service levels and drive operational excellence.

With 3–5 years in logistics or shipment roles, you will translate customer needs into actionable plans, manage exceptions with urgency, and contribute to ongoing digital