Logistics Customer Experience & Operations Lead

A.P. Moller - Maersk; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Maersk is seeking a skilled logistics professional to ensure smooth shipment execution and strong customer collaboration. You will align with customer requirements, manage end-to-end processes, and drive improvements in a fast-paced environment.

The role emphasizes servicing customers, coordinating with internal and external teams, and achieving strict service levels. A 3–5 year background in logistics or shipment execution is preferred.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• 3–5 years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end-to-end shipment processes and service level management.
• Proven experience in managing customer interactions and building stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience in driving continuous improvement and supporting transformation initiatives.
• Good business and operational acumen with focus on performance targets and service delivery.
• Strong problem-solving and collaboration skills.
• Effective English communication with internal and external stakeholders.
• Ability to work in a fast-paced environment and in an RTO/dayshift setup.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements with urgency and resolution.
• Meet service level agreements and customer-specific targets.
• Adhere to standard processes and customer-specific procedures for compliance.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as a customer advocate and main point of contact.
• Build understanding of customers’ businesses, priorities, and pain points.
• Share customer insights with internal teams to improve collaboration and alignment.

Skills

Customer service

Stakeholder management

English communication

Problem solving

Collaboration

Service delivery

Education

Bachelor’s degree in Logistics, Supply Chain, Business or related field

Job description

Maersk is seeking a skilled logistics professional to ensure smooth shipment execution and strong customer collaboration. You will align with customer requirements, manage end-to-end processes, and drive improvements in a fast-paced environment.

The role emphasizes servicing customers, coordinating with internal and external teams, and achieving strict service levels. A 3–5 year background in logistics or shipment execution is preferred.