Logistics Operations & Customer Experience Lead

Maersk; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking a Customer Experience Leader in Manila to oversee a team delivering a range of non-physical and outsourced product services. You will drive CX strategy, promote digital solutions, and align with procurement to maintain efficiency. Strong leadership and market knowledge are essential for regional success.

You will mentor a team, update SOPs, collaborate cross-functionally, and work onsite to build a consultative, value-added customer experience culture.

Qualifications

• At least 3 years of recent leadership experience in the logistics industry.
• Bachelor’s degree in Supply Chain, Logistics, or a relevant discipline.
• Strong business acumen and excellent commercial knowledge of the local market landscape.
• Continuous growth and improvement mindset with a global orientation.
• Effective leadership and coaching skills.
• Strong prioritization capabilities.
• Cost consciousness.
• Knowledge of and relationships with key local stakeholders.
• Open to working a day shift schedule and onsite arrangement.

Responsibilities

• Lead a team of agents managing a portfolio of customers, optimizing delivery in a defined geography.
• Promote CX strategy, drive revenue-optimizing opportunities and cost-saving plans.
• Improve customer satisfaction by understanding business needs and driving local improvements.
• Foster cross-functional collaboration and accelerate efficiency with GSC.
• Onboard and coach new and existing team members to build a productive, consultative team.

Skills

Leadership

Commercial acumen

Cost consciousness

Stakeholder management

Prioritization

Coaching

Education

Bachelor’s degree in Supply Chain, Logistics, or a relevant discipline

Job description

Maersk is seeking a Customer Experience Leader in Manila to oversee a team delivering a range of non-physical and outsourced product services. You will drive CX strategy, promote digital solutions, and align with procurement to maintain efficiency. Strong leadership and market knowledge are essential for regional success.

You will mentor a team, update SOPs, collaborate cross-functionally, and work onsite to build a consultative, value-added customer experience culture.