Logistics Customer Experience & Operations Lead

Maersk; Manila; Sur place; PHP 450 000 - 650 000; Plein temps

Résumé du poste

Maersk is seeking a logistics professional to ensure smooth and reliable shipment execution, acting as the main customer contact and driving improvements. The role focuses on understanding customer needs, meeting service levels, and coordinating with internal and external teams to deliver value.

You will work in a fast-paced setting, ensuring service reliability and quality, with an emphasis on collaboration, problem solving, and effective English communication.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, or related field.
• 3–5 years in logistics operations, customer service, or shipment execution.
• Strong English communication and stakeholder management.

Responsabilités

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer-specific performance targets.
• Adhere to standard processes and customer-specific operating procedures to ensure compliance.
• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Build a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Connaissances

Customer service

Stakeholder management

Continuous improvement

Operations knowledge

English communication

Problem solving

Collaboration

Adaptability

Formation

Bachelor’s degree in Logistics

Description du poste

Maersk is seeking a logistics professional to ensure smooth and reliable shipment execution, acting as the main customer contact and driving improvements. The role focuses on understanding customer needs, meeting service levels, and coordinating with internal and external teams to deliver value.

You will work in a fast-paced setting, ensuring service reliability and quality, with an emphasis on collaboration, problem solving, and effective English communication.