Senior Lead, Logistics Customer Experience & Operations

A.P. Moller - Maersk; Pasig; On-site; PHP 3,977,000 - 6,146,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution and align services with customer needs.

You will own day-to-day operations, drive continuous improvement, and support transformation initiatives in a fast-paced, global logistics environment. The role requires strong English communication, onsite work, and a customer-centric mindset.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or related field.
• 2–5+ years of experience in logistics, customer operations or finance operations.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record of delivering service performance and meeting KPIs/SLAs.
• Experience handling customer interactions, escalations and operational problem-solving.
• Excellent English communication, both written and spoken.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop an understanding of customer requirements to enable tailored service delivery.
• Lead priority topics, onboard and train new team members, support cross-functional initiatives.
• Document, maintain and update SOPs and SLAs.
• Meet SLAs and customer KPIs consistently.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as a key customer contact and advocate.
• Understand customer business priorities and challenges; drive improvements.

Skills

Lead Logistics

Customer Servicing

English Proficiency

Stakeholder Mgmt

Problem Solving

Education

Bachelor’s degree in Logistics/SC/Business

Job description

Maersk is seeking a Lead Logistics Customer Experience & Operations Senior Specialist to ensure smooth shipment execution and align services with customer needs.

You will own day-to-day operations, drive continuous improvement, and support transformation initiatives in a fast-paced, global logistics environment. The role requires strong English communication, onsite work, and a customer-centric mindset.