Global Logistics Customer Experience & Operations Lead

A.P. Moller - Maersk; Manila; Presencial; PHP 520.000 - 800.000; Jornada completa

Descripción de la vacante

Maersk in Manila is seeking an experienced Logistics Operations Specialist to ensure smooth shipment execution and reliable service delivery. You will work with cross-functional teams to understand customer requirements and translate them into operational actions, while maintaining strong stakeholder relationships and a focus on continuous improvement.

The role requires 3–5 years in logistics operations or related fields, a bachelor’s degree in logistics or business, and excellent English

Formación

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 3–5 years of experience in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and service level management.
• Experience in driving continuous improvement and transformation initiatives.

Responsabilidades

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer-specific performance targets.
• Adhere to standard processes and customer-specific operating procedures to ensure compliance.
• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Build a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Conocimientos

Customer service

Shipment execution

End-to-end shipment processes

Service level management

Stakeholder management

Problem solving

English fluency

Educación

Bachelor's degree in Logistics / Supply Chain / Business

Descripción del empleo

Maersk in Manila is seeking an experienced Logistics Operations Specialist to ensure smooth shipment execution and reliable service delivery. You will work with cross-functional teams to understand customer requirements and translate them into operational actions, while maintaining strong stakeholder relationships and a focus on continuous improvement.

The role requires 3–5 years in logistics operations or related fields, a bachelor’s degree in logistics or business, and excellent English