Logistics CX & Operations Leader

Maersk

Philippines

On-site

PHP 800,000 - 1,200,000

Full time

14 days+

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Job summary

Maersk Lead Logistics Customer Experience & Operations Specialist is responsible for ensuring smooth and reliable shipment execution and serving as the main point of contact for customers. You will drive end-to-end service delivery across cross-functional teams to meet performance targets.

The ideal candidate has 3–5 years of experience in logistics operations or related roles, excellent English communication, and a proven ability to translate customer requirements into actionable plans in a

Qualifications

Bachelor’s degree in Logistics or related field.
3–5 years of experience in logistics operations, customer service or shipment execution.
Strong understanding of end-to-end shipment processes and service level management.
Proven experience in managing customer interactions and building stakeholder relationships.
Excellent English communication skills and ability to engage internal/external stakeholders.
Willing to work in an RTO setup with day shift schedule.

Responsibilities

Ensure consistent service delivery aligned with customer expectations and internal standards.
Develop a deep understanding of customers to enable tailored service delivery.
Ensure timely and accurate delivery of cargo and meet customer-specific performance targets.
Address ad hoc customer requirements and resolve issues with urgency.
Adhere to standard processes and operating procedures for compliance.