Senior Logistics & Customer Experience Lead

A.P. Moller - Maersk; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Maersk in Manila is seeking a logistics professional to ensure smooth shipment execution and meet service targets. You will develop deep customer understanding and coordinate with internal and external teams to deliver reliable, end-to-end service.

This role emphasizes collaboration with colleagues across functions to optimize processes and maintain high standards of service delivery. The position requires 3–5 years in logistics operations or shipment execution, strong English communication, and

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 3 to 5 years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end-to-end shipment processes and service level management.
• Experience in driving continuous improvement and supporting transformation initiatives.
• Excellent English communication skills with stakeholders.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer-specific performance targets.
• Adhere to standard processes and customer-specific operating procedures to ensure compliance.
• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Build a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform subject matter experts and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Skills

End-to-end shipment processes

Service level management

Customer relationship

Problem-solving

Communication skills

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

Maersk in Manila is seeking a logistics professional to ensure smooth shipment execution and meet service targets. You will develop deep customer understanding and coordinate with internal and external teams to deliver reliable, end-to-end service.

This role emphasizes collaboration with colleagues across functions to optimize processes and maintain high standards of service delivery. The position requires 3–5 years in logistics operations or shipment execution, strong English communication, and