Global Logistics Experience & Operations Lead

Maersk; Pasig; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

Maersk is a global leader in integrated logistics with a workforce spanning over 100,000 employees. The role focuses on ensuring smooth and reliable execution of BKS (Single Carrier) by adhering to standard processes and customer-specific requirements, while meeting service levels and performance targets.

You will be a key customer contact, building deep understanding of customer needs and driving improvements through collaboration and digital transformation initiatives.

Qualifications

• Strong experience in Lead Logistics and overall Maersk E2E business landscape.
• Experience in Change Management.
• Strong communication, influencing and stakeholder management skills.
• Highly customer centric.
• Result driven with ability to achieve results through people.
• International experience, comfortable working in a matrix organization.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Skills

Lead Logistics

Maersk E2E

Change Management

Communication

Stakeholder Management

Customer Centric

International Experience

Job description

Maersk is a global leader in integrated logistics with a workforce spanning over 100,000 employees. The role focuses on ensuring smooth and reliable execution of BKS (Single Carrier) by adhering to standard processes and customer-specific requirements, while meeting service levels and performance targets.

You will be a key customer contact, building deep understanding of customer needs and driving improvements through collaboration and digital transformation initiatives.