Logistics CX & FinOps Lead

Damco Spain SL; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience & Fin Ops Manager to lead a team focused on delivering a superior customer experience across all segments. You will manage invoicing accuracy, drive FinOps excellence, and govern standardized processes across the Maersk network while aligning initiatives with strategic goals and customer needs.

You will collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless service delivery in a fast-paced, matrix environment, and you will be

Qualifications

• Strong experience in logistics, operations, or finance operations.
• Proven ability to lead teams and deliver performance targets.
• Experience in managing customer-focused operations.
• Strong understanding of end-to-end business processes.
• Ability to drive performance, accountability, and continuous improvement.
• Experience in handling escalations and managing risks effectively.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with commitment to service excellence.
• Results-driven, with the ability to deliver through people.
• Comfortable working in a fast-paced, matrix environment.
• Strong experience in Lead Logistics processes for the respective area.
• Understanding of Maersk systems across Ocean & L&S
• Strong communication, influencing and stakeholder management skills
• Highly customer-centric
• Result-driven combined with the ability to achieve results through people
• Comfortable working in a matrix organization

Responsibilities

• Lead a team to deliver the value proposition across all customer segments by ensuring timely and accurate invoicing (including internal customers/ICBs) and proper, on-time soft and hard job closure
• Drive best-in-class performance by owning FinOps activities and ensuring end-to-end LLP service excellence
• Own and govern standardized FinOps processes across the Maersk network
• Drive process standardization and alignment across clients and functions
• Set clear goals and expectations to drive high performance and accountability
• Foster a culture of excellence, ownership, and continuous development
• Monitor team performance and provide coaching to ensure KPI delivery
• Oversee FinOps activities and ensure execution meets service standards
• Champion “The Maersk Way” in team behaviors and decision-making
• Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks
• Act as the escalation point for service issues and drive timely resolution
• Escalate critical risks and lead resolution with relevant stakeholders
• Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery
• Participate in cross-functional customer teams to drive alignment and shared accountability
• Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability
• Streamline downstream FinOps processes to support SCM operations and joint KPI delivery

Skills

Logistics operations

Finance operations

Team leadership

Stakeholder management

Customer-focused

Process improvement

Job description

Maersk is seeking a Lead Logistics Customer Experience & Fin Ops Manager to lead a team focused on delivering a superior customer experience across all segments. You will manage invoicing accuracy, drive FinOps excellence, and govern standardized processes across the Maersk network while aligning initiatives with strategic goals and customer needs.

You will collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless service delivery in a fast-paced, matrix environment, and you will be