Global Logistics CX & Operations Lead

Maersk; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk is seeking a logistics professional to ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements, while consistently meeting service level agreements.

You will develop a deep understanding of customers to tailor service delivery, coordinate end-to-end shipment execution with internal and external teams, and drive continuous improvement initiatives.

Qualifications

• Requires 3–5 years in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and service level management.
• Experience in managing customer interactions and building stakeholder relationships.
• Ability to translate customer requirements into operational actions and drive improvements.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Consistently meet relevant service level agreements and customer-specific performance targets.
• Adhere to standard processes and customer-specific operating procedures to ensure compliance.
• Ensure end-to-end shipment execution through coordination with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Share customer knowledge with internal teams to enhance collaboration and alignment.

Skills

Customer service

End-to-end shipment processes

Stakeholder management

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

Maersk is seeking a logistics professional to ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements, while consistently meeting service level agreements.

You will develop a deep understanding of customers to tailor service delivery, coordinate end-to-end shipment execution with internal and external teams, and drive continuous improvement initiatives.