Global Logistics CX & Operations Lead

A.P. Moller - Maersk; Pasig; On-site; PHP 1,100,000 - 1,500,000; Full time

Job summary

Maersk is seeking a logistics professional to ensure smooth and reliable execution of BKS (Single Carrier), aligning with standard processes and customer requirements while meeting service level targets.

You will act as a primary customer contact, build deep understanding of client needs, and drive continuous improvement and digital transformation through collaboration and operational excellence.

Qualifications

• Experience leading logistics operations and end-to-end supply chain management.
• Strong change-management skills and process-improvement mindset.
• Excellent communication and stakeholder-management abilities.

Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Skills

Lead Logistics

Change Management

Stakeholder management

Customer centric

Communication skills

International experience

Job description

Maersk is seeking a logistics professional to ensure smooth and reliable execution of BKS (Single Carrier), aligning with standard processes and customer requirements while meeting service level targets.

You will act as a primary customer contact, build deep understanding of client needs, and drive continuous improvement and digital transformation through collaboration and operational excellence.