Global Logistics: Customer Experience & Ops Lead (Midshift)

Maersk; Pasig; Ibrido; PHP 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage daily operations from booking to shipment execution, ensuring accuracy and timely delivery. You will coordinate with customers, carriers, and internal teams, handling exceptions and driving process improvements in a global logistics setting.

The role requires strong communication, cross-functional collaboration, and an ability to work in a fast-paced environment with midshift and return-to-office

Competenze

• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
• Strong background in logistics operations with end-to-end supply chain understanding (3PL to 4PL).
• Good knowledge of Incoterms and international shipping practices.
• Experience handling exceptions and complex operational scenarios.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, solution-oriented mindset.
• Flexible and adaptable to changing operational demands.
• Willingness to learn and improve.
• Experience in ocean freight is an advantage.

Mansioni

• Manage end-to-end booking process (validation, scheduling, and carrier coordination).
• Act as primary point of contact for customers, carriers, and internal teams.
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.).
• Monitor shipment progress and ensure adherence to timelines and cut-offs.
• Handle both FCL and LCL shipments, including co-loader coordination.
• Manage operational exceptions and provide timely resolution to minimize disruptions.
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment).
• Maintain trackers and provide clear shipment visibility.
• Support billing processes, invoice dispatch, and dispute follow-up.

Conoscenze

Communication

Stakeholder mgmt

MS Office

Automation tools

Logistics operations

Incoterms

Ocean freight

Multi-tasking

Problem solving

Adaptability

Strumenti

Microsoft Office Suite

Automation tools

Descrizione del lavoro

Maersk is seeking a Lead Logistics Customer Experience & Operations Specialist to manage daily operations from booking to shipment execution, ensuring accuracy and timely delivery. You will coordinate with customers, carriers, and internal teams, handling exceptions and driving process improvements in a global logistics setting.

The role requires strong communication, cross-functional collaboration, and an ability to work in a fast-paced environment with midshift and return-to-office