Senior IT Service Desk Analyst — Fast-Paced Support + Equity

Gratitude Philippines; Mandaluyong; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A technology services provider in the Philippines, located in Mandaluyong, is seeking an IT Service Desk Analyst with 5-8 years of experience. The role involves providing first-line support for IT issues, managing support tickets, and troubleshooting hardware and software problems. Candidates should possess a Bachelor's degree in Information Technology and excellent communication skills. This full-time position includes a virtual interview process and offers a competitive salary up to 45K.

Qualifications

• 5–8 years of relevant experience in IT support or service desk roles.
• Proven ability to multitask and prioritize effectively in a dynamic environment.
• Ability to work in a virtual environment and adapt to flexible working hours.

Responsibilities

• Provide first-line support to end-users regarding IT issues and inquiries.
• Manage and resolve support tickets in a timely manner.
• Assist in troubleshooting hardware and software problems.

Skills

Strong problem-solving skills

Excellent communication skills

Ability to work under pressure

Education

Bachelor's degree in Information Technology or related field

Job description

A technology services provider in the Philippines, located in Mandaluyong, is seeking an IT Service Desk Analyst with 5-8 years of experience. The role involves providing first-line support for IT issues, managing support tickets, and troubleshooting hardware and software problems. Candidates should possess a Bachelor's degree in Information Technology and excellent communication skills. This full-time position includes a virtual interview process and offers a competitive salary up to 45K.