IT Service Desk Specialist - First-Line Support with Equity

Gratitude Philippines; Makati; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading technology services provider in Makati, Philippines, is seeking an experienced IT Support Specialist to provide first-line support and manage service desk operations. The ideal candidate will have a bachelor's degree in a related field and 3–5 years of experience. Responsibilities include resolving IT-related issues, managing service requests, and assisting users with software and hardware. Attractive compensation package up to ₱45K is offered, along with various employee benefits like health insurance and performance incentives. Apply now to join a dynamic team!

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficient in managing service desk operations and troubleshooting.
• Strong communication skills required.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests and ensure user satisfaction.
• Assist in training users on software and hardware.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Communication abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A leading technology services provider in Makati, Philippines, is seeking an experienced IT Support Specialist to provide first-line support and manage service desk operations. The ideal candidate will have a bachelor's degree in a related field and 3–5 years of experience. Responsibilities include resolving IT-related issues, managing service requests, and assisting users with software and hardware. Attractive compensation package up to ₱45K is offered, along with various employee benefits like health insurance and performance incentives. Apply now to join a dynamic team!