Round-the-Clock IT Service Desk Analyst

Microgenesis Business Systems; Mandaluyong; On-site; PHP 223,423 - 267,616; Full time

Benefits offered by this job

Additional leave

Company Christmas gift

Health insurance

Life insurance

Job summary

A leading IT services company in Mandaluyong is looking for a Service Desk Analyst to provide first-line support to clients 24/7. The role requires a Bachelor's degree and substantial experience in IT Service Desk support. Candidates should possess excellent communication skills and technical proficiency with software and hardware components. The position offers a full-time schedule, rotational shifts, and various company benefits including health insurance and additional leave.

Qualifications

• 1+ year of experience as a Service Desk Analyst preferred.
• Knowledge of ITIL and Service Level Agreements.
• At least 2 years in IT Service Desk Support.
• Proficient in hardware and software components.
• Knowledge in computer networking.

Responsibilities

• Act as a single point of contact for clients 24/7.
• Provide first-line support and allocate unresolved issues.
• Walk customers through problem-solving processes.
• Coordinate with clients to ensure issue resolution.
• Optimize improvements through skills development.

Skills

Customer-oriented

Excellent communication skills

Technical skills in IT support

Time management

Dependable and adaptable

Education

Bachelor's degree

Tools

MS Office 365

Job description

A leading IT services company in Mandaluyong is looking for a Service Desk Analyst to provide first-line support to clients 24/7. The role requires a Bachelor's degree and substantial experience in IT Service Desk support. Candidates should possess excellent communication skills and technical proficiency with software and hardware components. The position offers a full-time schedule, rotational shifts, and various company benefits including health insurance and additional leave.