IT Service Desk Analyst — Hybrid Role with Growth Perks

Gratitude Philippines; Manila; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading technology firm in Metro Manila is looking for an IT Service Desk Analyst to provide first-level support for IT-related issues. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in IT support, with strong communication skills and a customer-oriented mindset. Responsibilities include troubleshooting hardware/software issues, managing service requests, and collaborating with team members. The role offers competitive pay up to 45K PHP, along with perks such as an equity incentive plan and performance bonuses.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT support or service desk roles.
• Strong knowledge of operating systems, hardware, and common software applications.
• Excellent communication skills and a customer-oriented mindset.
• Ability to document and track service requests accurately.

Responsibilities

• Provide first-level support to end-users for IT-related issues.
• Troubleshoot hardware and software issues, ensuring minimal downtime.
• Manage service requests and incidents through the ticketing system.
• Assist in IT asset management and inventory tracking.
• Collaborate with other IT team members to improve support processes.

Skills

Strong knowledge of operating systems

Hardware troubleshooting

Knowledge of common software applications

Excellent communication skills

Customer-oriented mindset

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Job description

A leading technology firm in Metro Manila is looking for an IT Service Desk Analyst to provide first-level support for IT-related issues. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in IT support, with strong communication skills and a customer-oriented mindset. Responsibilities include troubleshooting hardware/software issues, managing service requests, and collaborating with team members. The role offers competitive pay up to 45K PHP, along with perks such as an equity incentive plan and performance bonuses.