IT Service Desk Analyst – Fast-Paced Helpdesk, Flexible Hours

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading IT services provider in Metro Manila is looking for an IT Support Specialist to provide first-level support for IT-related issues. This role involves diagnosing problems with hardware and software, maintaining documentation, and collaborating with other teams. The ideal candidate will have a bachelor's degree in Computer Science and 3-5 years of IT support experience. Strong communication skills and the ability to work in a fast-paced environment are essential. Flexibility in working hours is a must.

Qualifications

• 3–5 years of experience in IT support roles.
• Ability to work in a fast-paced environment.
• Ability to work flexible hours as needed.

Responsibilities

• Provide first-level support to end-users for IT-related issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software problems.
• Maintain and update documentation regarding IT processes and user guides.
• Collaborate with other IT teams to resolve complex incidents.
• Monitor and track ticket resolution within the service management system.

Skills

Proficiency in Windows operating systems

Proficiency in Mac operating systems

Strong communication skills

Customer service skills

Detail-oriented

Problem-solving abilities

Education

Bachelor’s degree in Computer Science or a related field

Job description

A leading IT services provider in Metro Manila is looking for an IT Support Specialist to provide first-level support for IT-related issues. This role involves diagnosing problems with hardware and software, maintaining documentation, and collaborating with other teams. The ideal candidate will have a bachelor's degree in Computer Science and 3-5 years of IT support experience. Strong communication skills and the ability to work in a fast-paced environment are essential. Flexibility in working hours is a must.