IT Service Desk Analyst: Elevate User Support

Gratitude Philippines

Taguig

On-site

PHP 457,002 - 547,398

Full time

14 days+

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Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading service desk company in Metro Manila is looking for a Tech Support expert. This role demands 3-5 years of experience in IT service desk or support roles, focusing on resolving IT-related issues and enhancing user satisfaction. Candidates should hold a Bachelor’s degree in Computer Science or a related field, exhibiting strong problem-solving and communication skills. The position offers a competitive package up to ₱45K, with benefits including annual company trips and free meals.

Qualifications

3–5 years of experience in IT service desk or support roles.
Strong problem-solving skills and excellent communication abilities.

Responsibilities

Provide first-line support for IT-related issues, resolving them in a timely manner.
Manage service requests, incidents, and problems to ensure user satisfaction.
Maintain documentation for all service desk activities and ensure accurate reporting.
Assist in the training of users on various software and hardware configurations.
Collaborate with other IT teams to improve service delivery and user experience.