Remote IT Service Desk Analyst | Flexible Hours

Recruitify_HR; Mandaluyong; Remote; PHP 334,800 - 502,200; Full time

Job summary

A leading recruitment agency in the Philippines is seeking an experienced IT Support Specialist. The role involves providing first-line support for IT issues, managing support tickets, and assisting with troubleshooting. Candidates should have a Bachelor's degree in IT and 5-8 years of relevant experience. Strong communication skills and the ability to work under pressure are essential. This position offers flexible working conditions and the possibility to work in a virtual environment.

Qualifications

• 5-8 years of relevant experience in IT support or service desk roles.
• Ability to work under pressure and manage multiple tasks effectively.
• Flexible working hours and adaptability to virtual environments.

Responsibilities

• Provide first-line support to end-users regarding IT issues.
• Manage support tickets and ensure quality service.
• Document interactions and resolutions in the ticketing system.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Information Technology or related field

Job description

A leading recruitment agency in the Philippines is seeking an experienced IT Support Specialist. The role involves providing first-line support for IT issues, managing support tickets, and assisting with troubleshooting. Candidates should have a Bachelor's degree in IT and 5-8 years of relevant experience. Strong communication skills and the ability to work under pressure are essential. This position offers flexible working conditions and the possibility to work in a virtual environment.