On-Site IT Service Desk Analyst — Growth, Equity & Bonus

Gratitude Philippines; Makati; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading IT services company in Makati is seeking an IT Service Desk Analyst to provide on-site support for internal users. Responsibilities include diagnosing and resolving hardware and software issues, documenting incidents, and ensuring user satisfaction through exceptional customer service. The ideal candidate should have 3-5 years of experience and a Bachelor’s degree in Information Technology or a related field. Benefits include performance bonuses and an annual company trip.

Qualifications

• 3-5 years of experience in an IT support role.
• Ability to manage multiple priorities and tasks effectively.
• Ability to work in a fast-paced environment and on-call as needed.

Responsibilities

• Serve as the first point of contact for IT support for internal users.
• Diagnose and resolve hardware and software issues via phone, email, and in-person.
• Document and track incidents and requests in the IT service management system.
• Provide exceptional customer service and support to ensure user satisfaction.
• Collaborate with other IT teams to escalate and resolve complex issues.

Skills

Proficient in Windows and Mac operating systems

Standard Microsoft applications

Strong analytical skills

Excellent communication abilities

Education

Bachelor’s degree in Information Technology or a related field

Job description

A leading IT services company in Makati is seeking an IT Service Desk Analyst to provide on-site support for internal users. Responsibilities include diagnosing and resolving hardware and software issues, documenting incidents, and ensuring user satisfaction through exceptional customer service. The ideal candidate should have 3-5 years of experience and a Bachelor’s degree in Information Technology or a related field. Benefits include performance bonuses and an annual company trip.