Senior IT Service Desk Analyst — Impact & Equity

Gratitude Philippines; Taguig; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading IT service provider in Taguig is seeking an IT Service Desk Analyst to deliver first-line support for service requests. The candidate must hold a Bachelor’s degree in Information Technology and have 5-8 years of relevant IT support experience. Key responsibilities include troubleshooting technical issues and collaborating with IT teams. The role offers perks such as equity incentives, performance bonuses, and health insurance. Ideal candidates possess strong analytical and communication skills.

Qualifications

• 5–8 years of relevant IT support experience.
• Ability to work independently and in a team environment.
• Knowledge of ITIL processes is a plus.

Responsibilities

• Provide first-line support for IT service requests and incidents.
• Analyze and resolve technical issues for end-users efficiently.
• Document and track issues in the service management system for audits and reporting.
• Collaborate with IT teams to improve service delivery and user experience.
• Assist in the development and training of team members on new technologies.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Strong communication skills

Customer service skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Information Technology or related field

Job description

A leading IT service provider in Taguig is seeking an IT Service Desk Analyst to deliver first-line support for service requests. The candidate must hold a Bachelor’s degree in Information Technology and have 5-8 years of relevant IT support experience. Key responsibilities include troubleshooting technical issues and collaborating with IT teams. The role offers perks such as equity incentives, performance bonuses, and health insurance. Ideal candidates possess strong analytical and communication skills.