IT Service Desk Specialist: Fast, User‑Focused Support

Gratitude Philippines; Mandaluyong; On-site; PHP 457,002 - 547,398; Full time

Job summary

A tech support company in Metro Manila is seeking a skilled IT Support specialist to provide first-line support for IT-related issues. The role involves managing service requests and incidents while ensuring user satisfaction. Candidates should have a Bachelor’s degree and 3–5 years of experience in IT service desk roles. This position offers a competitive compensation package up to ₱45K, along with opportunities to collaborate with other IT teams and improve service delivery.

Qualifications

• 3–5 years of experience in IT service desk or support roles.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Communication

Education

Bachelor’s degree in Computer Science or related field

Job description

A tech support company in Metro Manila is seeking a skilled IT Support specialist to provide first-line support for IT-related issues. The role involves managing service requests and incidents while ensuring user satisfaction. Candidates should have a Bachelor’s degree and 3–5 years of experience in IT service desk roles. This position offers a competitive compensation package up to ₱45K, along with opportunities to collaborate with other IT teams and improve service delivery.