IT Service Desk Analyst - Equity & Bonus, HMO (Manila)

Gratitude Philippines; Manila; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A leading technology support firm in Manila is looking for an experienced IT Support Specialist to provide first-line support for IT-related issues. Responsibilities include managing service requests, maintaining documentation, and assisting users with various software and hardware configurations. Ideal candidates should have a bachelor’s degree in Computer Science or a related field and 3-5 years of experience in service desk roles. A competitive compensation package of up to ₱45K is offered.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for service desk activities.
• Assist in the training of users on software and hardware.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Strong problem-solving skills

Excellent communication abilities

Education

Bachelor’s degree in Computer Science

Degree in Information Technology

Job description

A leading technology support firm in Manila is looking for an experienced IT Support Specialist to provide first-line support for IT-related issues. Responsibilities include managing service requests, maintaining documentation, and assisting users with various software and hardware configurations. Ideal candidates should have a bachelor’s degree in Computer Science or a related field and 3-5 years of experience in service desk roles. A competitive compensation package of up to ₱45K is offered.