Senior HR Manager (Assistant Director Level) – BPO

Recruitify_HR; Quezon City; On-site; PHP 1,674,000 - 2,008,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Job summary

A leading BPO services provider is seeking a Senior HR Manager at the Assistant Director level. This role involves overseeing HR Shared Services operations, driving team performance, ensuring compliance with labor laws, and optimizing HR service delivery. Ideal candidates will have extensive experience in HRBP roles, with at least 5 years as an HR Manager in the BPO industry. Strong leadership, analytical, and communication skills are essential for success in this fast-paced environment.

Qualifications

• 10 to 15 years HRBP experience at Manager level.
• Minimum 5 years as HR Manager in BPO industry.
• Strong background in Employee Relations and Labor Relations.

Responsibilities

• Lead and manage HR Shared Services teams.
• Oversee end-to-end HR service delivery.
• Ensure compliance with labor laws and corporate policies.

Skills

Strong leadership

Coaching and mentoring abilities

Excellent communication skills

Analytical mindset

HR reporting

Stakeholder management skills

HR systems understanding (HRIS, payroll)

Education

Bachelor’s Degree in Human Resources or related field

Job description

Job Title

Senior HR Manager Assistant Director Level BPO

Location

Eastwood City, Libis

Salary

PHP 150,000 to 180,000 Full Package

Work Setup

Onsite Shifting Schedule

Job Overview

We are looking for a Senior HR Manager at the Assistant Director level to lead HR Shared Services operations in a fast-paced BPO environment. This role will oversee multiple HR functions including Employee Relations, Labor Relations, HRIS, Compensation and Benefits, and Compliance, ensuring high-quality service delivery and operational excellence.

Key Responsibilities

• Leadership and Team Management
  • Lead, manage, and mentor HR Shared Services teams including Employee Relations, Labor Relations, HRIS, Compensation and Benefits
  • Drive a high-performance and customer-centric culture
  • Set performance goals and conduct regular evaluations
  • Provide coaching, feedback, and development plans
• HR Operations and Service Delivery
  • Oversee end-to-end HR service delivery including employee inquiries, HRIS, and benefits
  • Ensure compliance with service level agreements and key performance indicators
  • Optimize workflows to improve efficiency and service quality
  • Act as escalation point for complex HR concerns
• Compliance and Governance
  • Ensure adherence to labor laws, corporate policies, and data privacy regulations
  • Maintain confidentiality of employee data
  • Stay updated on HR legal requirements and industry standards

Education

• Bachelor’s Degree preferably in Human Resources or related field

Experience

• 10 to 15 years HRBP experience at Manager level
• Minimum 5 years as HR Manager in BPO industry required
• Strong background in Employee Relations, Labor Relations, Compensation and Benefits, HRIS, Data Management, Engagement, and Health and Safety
• Proven experience managing HR Shared Services in a high-volume environment

Skills

• Strong leadership, coaching, and mentoring abilities
• Excellent communication and stakeholder management skills
• Analytical mindset with experience in HR reporting and data-driven decision making
• Deep understanding of HR systems including HRIS, payroll, and benefits platforms

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO