HR Business Partner

Neksjob Philippines; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A recruiting firm in the Philippines is seeking an HR Business Partner to enhance business growth in a high-volume contact center. This role involves aligning HR strategies with operational goals, leading employee relations, and driving performance management initiatives. Candidates should have a Bachelor’s degree and strong BPO experience, along with knowledge of Philippine Labor Law compliance. Proficiency in HRIS and MS Excel is essential. Join a dynamic team committed to people strategies and operational excellence.

Qualifications

• Bachelor’s degree in HR, Psychology, Business, or related field.
• Strong BPO/shared services background with solid employee relations experience.
• Philippine Labor Law compliance knowledge is essential.

Responsibilities

• Align HR strategies with business goals through partnership with operations.
• Lead employee relations and manage labor compliance issues.
• Drive talent development and performance management initiatives.

Skills

HR strategy alignment

Employee relations

Labor compliance

Performance management

Talent development

Workforce planning

Stakeholder management

HRIS proficiency

MS Excel

Education

Bachelor’s degree in HR, Psychology, Business, or related field

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Are you a strategic HR professional with strong BPO experience? We’re looking for a dynamic HR Business Partner (HRBP) to join our team and drive people strategies that support operational excellence and business growth in a high-volume contact center environment.

Responsibilities

• Partner with Operations and Site Leaders to align HR strategies with business goals
• Lead employee relations, investigations, and labor compliance (Philippine Labor Code / DOLE)
• Drive performance management and talent development initiatives
• Support workforce planning, headcount forecasting, and HR analytics reporting
• Implement engagement and retention programs to reduce attrition
• Collaborate with Payroll, TA, and HR Ops for seamless employee lifecycle management
• Act as escalation point for complex HR cases and support audits

Qualifications

• Bachelor’s degree in HR, Psychology, Business, or related field
• Strong BPO / shared services background
• Solid experience in employee relations & case handling
• Philippine Labor Law compliance
• Performance management
• Workforce planning & HR analytics
• Experience supporting 300+ headcount
• Strong stakeholder management and influencing skills
• Proficient in HRIS & MS Excel

Preferred

• Experience with global clients or multinational BPOs
• Exposure to transitions, ramp-ups, or workforce migration
• HR certification (CHRP, CHRMP, or equivalent)