HR Business Partner

Neksjob Philippines; Ilocos Norte; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading BPO company in the Philippines is seeking a dynamic HR Business Partner to drive people strategies in a high-volume environment. The ideal candidate will have a Bachelor's degree and a strong background in BPO with expertise in employee relations, performance management, and HR analytics. This role collaborates with leadership to align HR practices with business goals and implement retention programs. Excellent stakeholder management and proficiency in HR tools are essential.

Qualifications

• Bachelor’s degree in HR, Psychology, Business, or related field.
• Strong BPO/shared services background.
• Experience supporting 300+ headcount.

Responsibilities

• Partner with Operations and Site Leaders to align HR strategies.
• Lead employee relations, investigations, and labor compliance.
• Drive performance management and talent development initiatives.
• Support workforce planning and HR analytics reporting.
• Implement engagement and retention programs.
• Collaborate with Payroll, TA, and HR Ops for employee lifecycle management.

Skills

Employee Relations & Case Handling

Philippine Labor Law Compliance

Performance Management

Workforce Planning & HR Analytics

Strong stakeholder management

Proficient in HRIS

Proficient in MS Excel

Education

Bachelor’s degree in HR, Psychology, Business, or related field

Job description

Are you a strategic HR professional with strong BPO experience? We’re looking for a dynamic HR Business Partner (HRBP) to join our team and drive people strategies that support operational excellence and business growth in a high-volume contact center environment.

What You’ll Do:

• Partner with Operations and Site Leaders to align HR strategies with business goals
• Lead employee relations, investigations, and labor compliance (Philippine Labor Code / DOLE)
• Drive performance management and talent development initiatives
• Support workforce planning, headcount forecasting, and HR analytics reporting
• Implement engagement and retention programs to reduce attrition
• Collaborate with Payroll, TA, and HR Ops for seamless employee lifecycle management
• Act as escalation point for complex HR cases and support audits

What We’re Looking For:

• Bachelor’s degree in HR, Psychology, Business, or related field
• Strong BPO / shared services background
• Solid experience in:
  • Employee Relations & Case Handling
  • Philippine Labor Law Compliance
  • Performance Management
  • Workforce Planning & HR Analytics
• Experience supporting 300+ headcount
• Strong stakeholder management and influencing skills
• Proficient in HRIS & MS Excel

Preferred:

• Experience with global clients or multinational BPOs
• Exposure to transitions, ramp-ups, or workforce migration
• HR certification (CHRP, CHRMP, or equivalent)