HR Business Partner

Neksjob Philippines; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading BPO company in the Philippines is seeking a strategic HR Business Partner to align HR strategies with business goals. This role will focus on employee relations, performance management, and talent development initiatives within a high-volume contact center. Candidates should have a Bachelor's degree in HR or a related field, strong experience in BPO environments, especially with employee relations and labor law compliance. The position offers the opportunity to drive people strategies in a dynamic setting.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Strong BPO/shared services background with experience supporting 300+ headcount.
• Solid experience in Employee Relations, Labor Law Compliance, and Performance Management.

Responsibilities

• Partner with Operations to align HR strategies with business goals.
• Lead investigations and ensure labor compliance.
• Drive performance management and talent development initiatives.
• Support workforce planning and HR analytics reporting.

Skills

Employee Relations

Performance Management

Workforce Planning

HR Analytics

Stakeholder Management

HRIS

MS Excel

Education

Bachelor’s degree in HR, Psychology, Business or related field

Job description

Are you a strategic HR professional with strong BPO experience? We’re looking for a dynamic HR Business Partner (HRBP) to join our team and drive people strategies that support operational excellence and business growth in a high-volume contact center environment.

What You’ll Do:

• Partner with Operations and Site Leaders to align HR strategies with business goals
• Lead employee relations, investigations, and labor compliance (Philippine Labor Code / DOLE)
• Drive performance management and talent development initiatives
• Support workforce planning, headcount forecasting, and HR analytics reporting
• Implement engagement and retention programs to reduce attrition
• Collaborate with Payroll, TA, and HR Ops for seamless employee lifecycle management
• Act as escalation point for complex HR cases and support audits

What We’re Looking For:

• Bachelor’s degree in HR, Psychology, Business, or related field
• Strong BPO / shared services background
• Solid experience in:
  • Employee Relations & Case Handling
  • Philippine Labor Law Compliance
  • Performance Management
  • Workforce Planning & HR Analytics
• Experience supporting 300+ headcount
• Strong stakeholder management and influencing skills
• Proficient in HRIS & MS Excel

Preferred:

• Experience with global clients or multinational BPOs
• Exposure to transitions, ramp-ups, or workforce migration
• HR certification (CHRP, CHRMP, or equivalent)